RETURN AND REFUND POLICY
Return and Refund Policy
Return Period
We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return:
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The item must be in the same condition as you received it — unworn, unused, with all tags attached, and in its original packaging.
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You must provide a receipt or proof of purchase.
How to Initiate a Return
To start your return, please contact us at:
Email: eclipsbeauty01@gmail.com
Returns must be sent to the following address:
272 Ludlam Ave, Elmont, NY 11003
Once your return request is approved, we will provide you with a prepaid return shipping label and detailed instructions on how and where to send your package.
Items returned without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
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Perishable goods (e.g., food, flowers, plants)
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Custom or personalized products
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Personal care items (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
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Sale items and gift cards
If you have questions about your item’s eligibility, please contact us before initiating a return.
Exchanges
To exchange an item, please return the original product following the above process, then place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order ships within the European Union, you have the right to cancel or return your purchase within 14 days for any reason, without needing to provide a reason.
Return conditions remain the same: item must be unused, in original packaging, with tags and receipt.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund is approved.
If approved, your refund will be processed to your original payment method within 10 business days.
If you haven’t received your refund within 15 business days after approval, please contact us at:
eclipsbeauty01@gmail.com